Outcomes and Data Manager with Big Brothers Big Sisters
General Statement of Duties:
The Outcomes Manager primary responsibility is managing the agency’s program outcomes measurement and statistical data systems for BBBSMB. This includes working with management to develop, implement, manage and train staff to use the evaluation tracking system and the reporting, assessment and evaluation of outcomes data. The Outcomes Manager is responsible for generating monthly program and agency dashboard reports.
Experience/Qualifications:
• Bachelor’s Degree or minimally 5 years of relative experience; preferably in the nonprofit field
• Ability to successfully project manage a large, multi-faceted technology project with limited resources.
• Previous experience in a nonprofit using data to manage client outcomes
• Experience working with complex database systems and report writing
• Familiarity with Salesforce preferred
• Knowledge of evaluation practices and metrics for mentoring programs.
• Knowledge of Microsoft Office Suite
Able to effectively translate knowledge and learnings to staff effectively
• Ability to meet deadlines; strong organizational skills and attention to detail a must.
• Expertise working with large datasets for analysis and reporting.
• Ability to configure and/or build database modules or upgrades preferred.
• Ability to analyze and solve problems in complicated technical and logistical situations.
• Strong interpersonal skills with an ability to communicate well, both verbally and in writing, across all levels of the organization.
• Ability to work collaboratively and to successfully train a diverse group of people with a varying range of technology and operations skills.
• Demonstrated ability using technology to positively impact an organization.
• Ability to be creative and flexible in day-to-day work.
• Ability to thrive in a collaborative, service and mission-driven environment.
Supervised By:
Vice President of Program Services
Major Duties:
Database project launch 2016:
• In conjunction with department leadership create and execute a project plan for the implementation and adoption of new database system. Including major tasks, milestones, and resource requirements
• All ongoing responsibilities below
• Manage data migration, testing, launch of system
Ongoing outcomes data responsibilities:
• Responsible for interface solution of AIM with new database
• Create and implement an adoption and training plan for staff and other users; train agency staff to use database, provide ongoing coaching to support their use, and troubleshoot when necessary
• Work with program staff to ensure that program processes are properly codified including data for Big and Little demographics, enrollment, participation/dosage, quality measures, and outcomes. Build key metrics for performance management into the database system to assess success of programs.
• Work with department leadership to establish usage goals and metrics, to ensure they are followed, and to lead best practice trainings for staff and modify system where necessary to achieve goals.
• Look at trends and analyze data in conjunction with department leadership in order to make program improvements; focused on continuous quality improvement via consistent and frequent feedback.
• Act as point of contact and liaison between vendors, contracted IT personnel, and staff
• Maintain both database systems including basic configuration tasks, user roles, security, profiles, upgrades, etc
• Work with staff and management to ensure data integrity: accuracy, completeness, and timeliness of entry
• Work closely with staff to understand their data needs; develop and maintain custom reports and dashboards that meet organizational needs for reporting and performance management.
Other data and reporting responsibilities:
• Monthly management reporting
• Ad hoc reporting for CEO, CFO, other VP’s, OJJDP and other grant needs
• Help train leads in all departments how to run own reports
• Act as agency AIM administrator- conduit to BBBSA
