Microsoft Lync 2013

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Microsoft Lync is an enterprise wide unified communications system which includes Instant Messaging (IM), Voice and Video calling and Web conferencing. BU owns a site license for Lync and there is no cost to individual departments (a bridge calling number is a separate cost).

For more information, please visit the IS&T BU Lync Page

 

ENSA Lync Use Recommendations


Conduct Meetings:

  • One click Voice/Video meeting
    • VOIP
    • Bridge number integration
    • HD quality video output
  • Easy sharing (desktops/programs)
  • Whiteboard (quick illustrations, notes)
  • Easier collaboration

Screen Sharing:

  • For assistance or tech help
  • Meetings with presentations/demonstrations
  • Show a product or feature to someone who doesn’t have it on their computer
  • Admissions off-site committee reading

Instant Messaging:

  • Quick communications – replace short emails/phone
  • Remote communications
  • Quick questions/Responses – Problem resolution
  • Group chat/discussion
  • Persistent chat – logs/knowledge base for reference
  • Not for help desk assistance – never replace ticketing system
  • Not for official or “decision point” conversations
  • Work-related conversations only; conversations are archived and logged

Display Presence – Staff are encouraged to sign in to Lync during work hours and display availability status:

  • Available
  • Busy
  • Do not disturb
  • In a meeting
  • Presenting
  • Be right back
  • Off work

Telecommuting

  • Connect with co-workers while working off-site
  • Allow managers to check in with off-site employees
  • Attend scheduled meeting when unexpectedly out of the office
  • When working off-hours – communicating with limited staff in the office

Replace Skype

  • Only use one product for video or voice conferencing
  • Lync is more dynamic, integrated with Outlook and BU

Training & Survey

  • Easily record and share training
  • Conduct quick survey following presentation/gain feedback

Technology Purchase/Availability

  • Speakerphone (pods) for conference rooms
  • USB backed webcams for conference rooms/borrowing
  • A number of headsets available for borrowing

Lync Training


Lync Support

  • ESO will support any issue with installation or hardware required for Lync
  • IS&T will support any issue with the software

Brief Introduction


Lync best practices


Comparison of Lync clients


Lync App:

iOS

Android

Windows