NetHelp

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Contact NetHelp via e-mail at ESO-NetHelp@bu.edu or the NetHelp line at x3-7328 for general help desk support and problem reporting for the Enrollment and Student Affairs network.

  • NetHelp operates during business hours, Monday–Friday, 8:30 am–5:00 pm. Service requests initiated after 5:00 pm will be responded to the following business day. Note: E-mail notification and the NetHelp line are our primary points of contact. Please report all network problems.

Reporting a Problem to NetHelp

  • Send an e-mail to ESO-NetHelp@bu.edu or call the NetHelp line at x3-7328.
  • Provide your full name, phone number, department, room number, and network user ID.
  • OnBase Users – Include “OnBase” as part of the e-mail subject to ensure the ticket is routed to the appropriate support staff.
  • Describe the problem as completely as you can and include any error messages you may have received or screen shots.
  • If the issue is one which your DSA typically services (i.e. resetting passwords or unlocking accounts), you will be referred to him or her for initial support.

NetHelp Service Agreement

  • The NetHelp Service Agreement establishes an understanding between ESO and the departments within Enrollment and Student Affairs on the level of support provided by our Help Desk.