Software Support Policy

• Enrollment Services Operations (ESO) is solely responsible for the acquisition, distribution, installation, configuration, and diagnostics of all software, including e-mail, word processing, spreadsheet and databases applications, Internet browsers, and operating systems.
• Microsoft Windows Operating System, Microsoft Office Suite, and IBM HOD3270 are the principal pieces of software used by the Enrollment Local Area Network to deliver information and knowledge to users. Service to these particular pieces of technology is essential.
• Users must save all business-related documents on the network drive rather than a local drive. Files on the network can be retrieved in the event of a system crash or power outage.
• Although comprehensive software training is left to the individual department, ESO will assist users with any inquiry that will aid them in accomplishing work-related tasks.
• ESO provides support for UIS connectivity through the WRQ Reflection Suite software and the HOD 3270 Web Client. Trouble with this software should be reported to the NetHelp line at x3-7328. Problems with passwords, SecureID, or any of the functions provided by UIS should be dealt with through your departmental UIS Data Security Administrator or UIS technical services.
• The department will not support any software obtained without the express permission of ESO.
• ESO will provide limited support for software we have identified as specialized (i.e. Microsoft Access, Microsoft Visio, SPSS, Adobe Photoshop or Adobe Illustrator). We will evaluate any issues that arise, but may refer the user to the manufacturer of the application if additional support is needed.