When you study abroad, you embark on one of the great adventures of your life. With some forethought and a little planning, you can help ensure that your experience will deliver the adventure and education you want. Here are some considerations and resources to help ensure a safe and healthy adventure.

Before You Go

  • Assess your physical and mental health

    • Please make us aware of any medical issues or disabilities well in advance of the program, so that we may advise you regarding conditions and resources abroad as well as the process for requesting academic or disability accommodation, if applicable.

  • Know the demands and resources of the program

    • Talk to the Program Manager about location and program-specific demands and resources available

  • See your health care practitioners

    • Be sure to set up a plan with your practitioner to stay on top of your physical and mental health while away, including access to prescription medication. If you have a mental health counselor or therapist, talk to them about the possibility of virtual counseling, or work with International SOS to set up access to a local mental health provider abroad through their network. Both in-person and telehealth appointments are available in most locations. 

  • Know your insurance

    • See the “Health Insurance and Evacuation Coverage” section below for more information on the program-provided insurance coverage

 

Contact Information and Pre-Trip Planning

There are several circumstances in which students may need to contact International SOS directly, including making plans prior to departure.

For questions regarding:

  • Availability of medication (including shipment options/costs)
  • Availability of specialists
  • Standards of local medical care
  • How International SOS Services work
  • Specific coverage of conditions or treatments
  • Appointment scheduling
  • Filing a claim, or status of a filed claim

Students should contact the International SOS 24/7 Assistance Center at +1 215-942-8478 or via the International SOS Assistance App. Identify yourself as a Boston University Study Abroad participant who needs pre-trip planning assistance. You will also need to indicate the country where you will be studying.

Extension of Coverage for Personal Travel

Students on BU Study Abroad programs who choose to extend their time overseas beyond the official program term dates for personal travel are strongly encouraged to maintain adequate/valid international health and evacuation insurance coverage by purchasing commercially available international coverage. International health and evacuation insurance policies are available for individual purchase through companies such as GeoBlue, Cigna Global Health Insurance, Allianz Care, International Medical Group, Aetna International, United Health Care, and many others.

24/7 Emergency Monitoring

International SOS (ISOS) is a travel assistance company that provides pre-departure medical and security advice, extends medical and security assistance during travel, monitors potential hazards throughout the world, and provides location-specific hazard notifications.

Students will be registered for International SOS approximately two weeks prior to the start of their program with coverage beginning the day before their program start date.

In addition to contacting them for insurance questions, students and parents may call ISOS for 24/7 overseas emergency response and support when a student is currently enrolled in a Boston University Study Abroad program. Reach ISOS at 215-942-8478; you can also reach them via the International SOS Assistance App. Students also receive in-country emergency contact information for their program prior to departure and during the onsite orientation.

We recommend that students download the International SOS Assistance App before departure; if you will use a different phone number once overseas, you will need to update your contacts in the ISOS system. The App provides quick access to the above information, allows students to receive alerts from BU staff, and allows students to add or edit travel information throughout the term. More information about how and when to access ISOS will be provided by email and by on-site staff.

Apple IOS: Download here
Google Play: Download here

*Students must log in to the app using their bu.edu email account to connect to the services provided by Boston University