University Service Center

The University Service Center is the place to call when you have questions or problems that don’t seem to be a good fit with any of the more specialized offices at the University. Our staff assist undergraduate students with complex problem resolution, in particular questions or concerns that are sensitive in nature or involve multiple University areas simultaneously. The USC also administers the leave of absence, withdrawal, and return from leave processes for undergraduates, and we sponsor First Gen Connect, which offers programming for students who are the first in the family to attend college.

Please use the site navigation to the right to learn more about our services and programs, as well as the USC’s unique staffing arrangement. We are an excellent starting point if you have questions or are unsure where to turn for help.

USC associate directors can be reached by phone at 617-358-1818. Our office is open weekdays between 9 a.m. and 5 p.m. We have designated drop-in hours each week when classes are in session, and students may also call the office to make an appointment.

Our email address is usc@bu.edu, and our auto-reply message is updated throughout the year to include answers to our most frequently asked questions. USC staff respond to most routine e-mail inquiries within one to two business days. (For inquiries of a more complex nature or which need a more immediate response, we recommend visiting our drop-in hours or calling the office at 617-358-1818.)

Postal mail should be addressed to:
Boston University Service Center
881 Commonwealth Avenue
Boston, Massachusetts 02215

Our fax number is 617-358-1819.

Regular Drop-in hours when classes are in session
(Drop in hours will NOT be held the week of Spring Break, March 11-15.)

Monday 9 – 10 a.m.
Tuesday 9 – 10 a.m.
Wednesday By appointment only
Thursday 9 – 10 a.m.
Friday 9 – 10 a.m.

(Special / seasonal drop in hours will be updated here as applicable.  Most years we arrange special drop in hours in November/December and April/May to better assist students with leave and withdrawal arrangements during peak periods.)

Arranging a leave of absence before the start of a semester (undergraduate students)

Arranging a leave of absence after the semester begins (undergraduate students)

Returning from a leave of absence (undergraduate students)

Medical review
Undergraduate students who are returning from a leave of absence for health reasons may register for classes after medical review has been completed through Student Health Services. Use the links provided above for more information about the return process and timelines.  USC Associate Directors can discuss medical review as part of each student’s overall plan for resuming study but medical review must be arranged through Student Health Services.