General News
Effective immediately: All Retiring Fac/Staff & Professors/Presidents Emeritus Retain Email Accounts
Effective immediately, this is a change in the perk for retiring faculty/staff and a continuation of the policy for Professors/Presidents Emeritus. These populations now retain their existing e-mail accounts (ACS, Google, Exchange) for life. Retirees should no longer be transitioned to Google unless they expressly request that option. Forwarding their login@bu.edu mail to an external […]
False-positive phishing message regarding United Way
A false-positive phishing warning may appear in Outlook 2010 for clients who receive a message from Peter Fiedler regarding the United Way Boston University Employee Giving Campaign. Despite this warning, the message is legitimate. Please inform clients that the message is safe if we receive any calls or tickets. An example of this warning is […]
SPSS license expirations
BU offers versions 15 through 20 of SPSS. The newest versions (19 and 20) are up-to-date, but the older SPSS client program licenses expire tomorrow, December 1st, 2011. They will continue to function for one month, but the few people who still use them will see an initial warning message. Please reassure clients that IS&T […]
Meet “Knowledge – All” – a new way to search
Starting today, a third way of searching the Knowledge Base is available. Look for Knowledge – All within the Overview & Preferences section of ServiceNow, as shown below. This listing of all Knowledge Base articles can be filtered using any number of criteria. However, to yield the maximum number of accurate results, we recommend keeping […]
Degree Advice service
On Tuesday, November 29th, the Degree Advice service will be made available to students of the School of Management. For further information about this new service, please refer to this ServiceNow Knowledgebase article.
Instructions for Using and Editing the Knowledge Base
Quite a few of you have already had your ServiceNow Knowledge Base mini tutorial with me, but there are still many more to go. I’ll be spending time at 533 and at Mugar in the upcoming weeks to get everyone started, and Carole will also be encouraging you to use it. Meanwhile, just a reminder […]
Windows 7 online deal has ended
The Microsoft Windows 7 Online Deal has ended. The $29 price they were offering was a “back to school” promo. The price has gone back up to $64 for the license, $14 for the media disc. We will start selling Windows 7 Pro upgrade again for $69. That is for both the license and the […]
Exchange support quick reference guide
E-mail client configuration information for Exchange, BU Google Apps, and ACS is located at http://www.bu.edu/tech/comm/email/ E-mail client information specific to Exchange is located at http://www.bu.edu/tech/comm/email/exchange/ Highlights (in terms of the migration project) include… Upgrading your Exchange Mailbox (2007 to 2010): FAQ http://www.bu.edu/tech/comm/email/exchange/migrating/ The steps involved (by mail client) http://www.bu.edu/tech/comm/email/exchange/client-migration/ Transitioning from ACS: (NOTE: This information […]
Personal Printer Support
The IT Help Center does not provide any support for personal printers to faculty, staff, or students. If a client comes to the Help Center with a printer problem that cannot be resolved by a quick counter consultation, then the best course of action would be to refer the client to contact the manufacturer of […]
ACS Guest Account Expiration
Tuesday morning, 9/20/2011, we set approximately 1,500 ACS users to have there accounts expire. If they call, please speak to a CSS to verify that they are not currently affiliated, and then request that they provide us with documentation supporting their request for an additional year of access. Typically, this requires that they have their […]