By David R Cole
SecureMail Send Secure button for Outlook 2010
If anyone reports a problem after the Outlook 2010 upgrade stating that they can no longer see their Send Secure button, there is a link on the SecureMail site to a new plugin that will work with Outlook 2010 32-bit. Clients will need to remove the old Send Secure button and install the new one. It is the “SecureMail for Outlook 32-bit v4.3” there are installation instructions in the download console on the SecureMail site.
Matlab and Mathmatica Media Moving to Mugar
Starting Monday, December 6th, the Matlab and Mathematica Media kits will be moving from 111 Cummington St to the Mugar Reserve Desk at 771 Commonwealth Ave.
Handling calls about stolen laptops
Fortunately laptop theft does not occur too often but when it does we are here to assist students as much as possible. One of our Client Support Specialists named Sean Pfeiffer [sean@bu.edu] works closely with both the BUPD and our Security group to try to recover laptops that have been stolen. When we do receive a call or a student walks in we need, as in any situation, as much information as possible. However, there is some information that is critical to the process and you will find that below.
1. MAC Address for the laptop if possible. If the student has netregged the computer then it will be in the database and you can ask any CSS to pull that information up.
2. Was there a police report filed? If so, get the report number.
3. Date and location of where the laptop was stolen.
4. Confirmation that it is the same piece of hardware that was stolen; most likely a serial number or some personal markings.
So, remember when creating a OneHelp ticket try to get as much information as possible especially the information listed above.
Thank you and let's hope that we don't have to do this too often!
Regarding tickets that concern BUniverse content
For questions that are specific to content on BUniverse that come in via OneHelp, please assign the ticket to Nelia Ponte [nponte@bu.edu] from Marketing & Communications.
Examples:
http://www.bu.edu/phpbin/one-help/inbox/#/?ticket=176209
http://www.bu.edu/phpbin/one-help/inbox/#/?ticket=176190
Office for Mac 2011 is now available for purchase
Office for Mac 2011 is now available for purchase at the IT Help Center at 533 Commonwealth Ave.
Available to: Current BU students, faculty, and staff. (Sorry alumni!)
Price: $64
Number of licenses: 1
Version: Office for Mac Standard 2011
Click on in for more information.
More
Apple Computer Purchasing questions
If we receive any tickets regarding the Apple Computer Purchasing Initiative message that is being sent to all faculty and staff on Monday, November 1st, please assign them to Jerry Dreiss [jdreiss@bu.edu] in One Help. The offer is for departmental or institutional purchase (not personal).
FileMaker ticket handling
For tickets we receive regarding FileMaker databases hosted by IS&T, please assign the tickets to both Application Services and Bennett Gavrish [bennettg@bu.edu] in One Help.
Alumni Weekend wireless network access
Visitors requesting wireless access during Alumni Weekend (October 29th-31st) should connect to BU (Guest) and use the following information:
Name:Alumni
Guest ID:265349
This will expire on Monday.
BU Dental IT Help Desk ticket handling
We recently received a request for support from someone at the BU Dental Health Center on Comm Ave. BU Dental has their own IT Help Desk. If we receive tickets for the BU Dental center (either location), please send an external e-mail from One Help to dentit@bu.edu and be sure to quote the entire thread. If you need to call BU Dental IT, their number is 638-5999.
For future reference, a complete list of non-IS&T Departmental Support contact information is located on Tech Web.
Support for School of Social Work (SSW)
Due to Seth Pritikin's departure from BU, the School of Social Work IT support will be handled by CAS Computing Services until further notice. Tickets that would normally be forwarded to SSW or Seth should now be sent as External Mail to cashelp3@bu.edu.