Instructions for Using and Editing the Knowledge Base
Quite a few of you have already had your ServiceNow Knowledge Base mini tutorial with me, but there are still many more to go. I’ll be spending time at 533 and at Mugar in the upcoming weeks to get everyone started, and Carole will also be encouraging you to use it.
Meanwhile, just a reminder that the information covered by the tutorial is also in TechWeb. Please review/preview at any time:
- Use the KB – www.bu.edu/tech/kb/
- Edit the KB – www.bu.edu/tech/kb/edit
Also, feel free to contact me with any questions!
Alison
3-8279
afox@bu.edu