Troubleshooting – “Cannot Connect to Server”

This error sometimes happens when changing networks without rebooting your computer. This can be caused by using a VPN or switching Wi-Fi networks.

Solution

NOTE: The following instructions are related specifically to the Citrix Workspace App.

Rebooting the computer normally resolves this problem. For instances where the reboot fails, try the following:

1. Click the “X” in the upper left-hand corner to close the sign in screen.
2. Click Menu > Accounts in the upper right-hand corner.



3. In the “Edit Accounts” menu, ensure “Store” is highlighted and click Remove.



4. On the “Welcome to Citrix Workspace” screen, enter metvlab.cloud.com, then click Continue.



5. Attempt to log in again.