This course provides an examination and application of theory and practice concerning employee training and development as well as performance management in the context of service industries and organizations such as hotels, restaurants, tourism, and events. Covers training needs analysis, implementation of training interventions, training evaluation, performance appraisal, and performance management as well as relevant federal legislation that governs these human resource management practices. This course discusses how hospitality organizations leverage their human capital by motivating and developing their workforces in ways that allow them to position themselves favorably against their competitors.