This course provides an introduction to managing the performance of and training employees in the hospitality industry. Using the text, relevant articles as real life examples, it will cover topics of providing clear direction, communicating effectively, giving impactful feedback and training. Students will learn principles of adult learning, the relationship between training, guest service and revenue enhancement, the variety of methods utilized in training, pre-opening training, on-boarding and training, managing departmental training programs, and coaching. 4 credits, either semester