Operations Policy explores the ability of an organization’s operations to satisfy its strategic requirements. We do so by investigating the influence of decisions made about the structure—capacities, facilities, technology, and vertical integration—and infrastructure—workforces, quality, production planning and control, and organization—of an organization’s operations and its capabilities. These decisions are considered in the context of different types of performance improvement plans organizations use: quality management, JIT, reengineering, supply chain management, strategic alliances, and performance management.

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