Urgent issues can include: fire, flood, power outage, roof or ceiling leak, too hot/too cold indoor and/or unusual noise or odor from heating/cooling vents, toilet stopped/overflowing, broken lock, broken window or door.

Things that are NOT an emergency include: unpleasant or inconvenient situations that are not life-threatening, repair or replacement of paint, plaster, floor coverings, or window treatments, replacement of light bulbs in installed light fixtures (where public safety is not in jeopardy), repair of broken furniture. requests to move furniture or equipment, broken television, access to someone else’s room.