{"id":810,"date":"2026-05-14T13:18:10","date_gmt":"2026-05-14T17:18:10","guid":{"rendered":"https:\/\/www.bu.edu\/vending\/?page_id=810"},"modified":"2026-08-27T11:25:35","modified_gmt":"2026-08-27T15:25:35","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/vending\/support\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<h4 style=\"text-align: center;\"><\/h4>\n<h2 data-section-id=\"1l5ooru\" data-start=\"0\" data-end=\"15\">MicroFridge\u00ae<\/h2>\n<p data-start=\"17\" data-end=\"235\"><div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h4 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">What is a MicroFridge\u00ae?<\/h4><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nA MicroFridge\u00ae is a combination microwave, refrigerator, and freezer unit available for student rental during the academic year and summer terms.<br \/>\n<\/div>\n<\/div>\n<\/p>\n<p data-start=\"237\" data-end=\"465\"><div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h4 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">How do I order a MicroFridge\u00ae?<\/h4><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nApplications are available through the <a href=\"http:\/\/bu.edu\/myhousing\">My Housing Portal<\/a>. After logging in, select the \u201cMicroFridge\/Safe Rental\u201d link located in the top red ribbon.<br \/>\n<\/div>\n<\/div>\n<\/p>\n<p data-start=\"467\" data-end=\"680\"><div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h4 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">When should I place my order?<\/h4><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nStudents should place their order at least three weeks before move-in to have the MicroFridge\u00ae delivered to their room before arrival.<br \/>\n<\/div>\n<\/div>\n<\/p>\n<p data-start=\"682\" data-end=\"897\"><div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h4 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Is delivery and pickup included?<\/h4><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nYes. The MicroFridge\u00ae is delivered to your room at the start of the rental period and picked up after move-out at no additional cost.<br \/>\n<\/div>\n<\/div>\n<\/p>\n<p data-start=\"899\" data-end=\"1215\"><div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h4 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">What happens if I change rooms during the year?<\/h4><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nIf you move to another on-campus residence, BU will move your MicroFridge\u00ae to your new location free of charge. Email <a data-start=\"1099\" data-end=\"1113\" class=\"decorated-link cursor-pointer\" rel=\"noopener\">vending@bu.edu <\/a>with your name, BU ID, old building and room number, and new building and room number.<br \/>\n<\/div>\n<\/div>\n<\/p>\n<p data-start=\"1217\" data-end=\"1411\"><div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h4 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Are MicroFridges\u00ae delivered to apartment-style residences?<\/h4><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nNo. MicroFridges\u00ae are not delivered to apartments that already include a refrigerator.<br \/>\n<\/div>\n<\/div>\n<\/p>\n<hr \/>\n<h2 data-section-id=\"1yw56jp\" data-start=\"1414\" data-end=\"1433\">Electronic Safes<\/h2>\n<p data-start=\"1435\" data-end=\"1666\"><div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h4 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">How do I rent an electronic safe?<\/h4><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nApplications are available through the <a href=\"http:\/\/bu.edu\/myhousing\">My Housing Portal<\/a>. After logging in, select the \u201cMicroFridge\/Safe Rental\u201d link located in the top red ribbon.<br \/>\n<\/div>\n<\/div>\n<\/p>\n<p data-start=\"1668\" data-end=\"1773\"><div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h4 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">How do electronic safes unlock?<\/h4><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nElectronic safes can be unlocked using:<\/p>\n<ul data-start=\"1774\" data-end=\"1886\">\n<li data-section-id=\"dptuma\" data-start=\"1774\" data-end=\"1795\">Your Terrier Card<\/li>\n<li data-section-id=\"1t3h5tt\" data-start=\"1796\" data-end=\"1826\">A credit card in your name<\/li>\n<li data-section-id=\"chbl1c\" data-start=\"1827\" data-end=\"1886\">A personal PIN set through the keypad lock<br \/>\n<\/div>\n<\/div>\n<\/li>\n<\/ul>\n<p data-start=\"1888\" data-end=\"2077\"><div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h4 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Can electronic safes be delivered to apartment-style housing?<\/h4><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nNo. Electronic safes cannot be delivered to apartment-style housing locations.<br \/>\n<\/div>\n<\/div>\n<\/p>\n<p data-start=\"2079\" data-end=\"2282\"><div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h4 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">What do I do with the safe at move-out?<\/h4><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nAt the end of your rental period, leave the electronic safe in your room. BU staff will pick it up after move-out.<br \/>\n<\/div>\n<\/div>\n<\/p>\n<hr \/>\n<h2 data-section-id=\"mtdn7z\" data-start=\"2285\" data-end=\"2313\">Beverage Vending Machines<\/h2>\n<p data-start=\"2315\" data-end=\"2548\"><div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h4 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Where can I find beverage vending machines on campus?<\/h4><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nBoston University has more than 50 beverage vending machines located throughout campus. <a href=\"https:\/\/www.bu.edu\/vending\/snack-beverage-vending\/vending-machines\/\">A complete list is available here.<\/a><br \/>\n<\/div>\n<\/div>\n<\/p>\n<p data-start=\"2550\" data-end=\"2767\"><div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h4 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">What should I do if a vending machine is not working properly?<\/h4><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nSubmit a service request and refund request through the <a href=\"https:\/\/www.bu.edu\/vending\/refunds-service\/vending-machine-refund-request-form\/\">Vending Services<\/a> website so the issue can be addressed.<br \/>\n<\/div>\n<\/div>\n<\/p>\n<p data-start=\"2769\" data-end=\"2962\"><div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h4 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">How do I request a cash refund for a Pepsi beverage vending machine?<\/h4><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nReport the issue through the designated Pepsi refund form<a href=\"https:\/\/www.pepsiequipmentservice.com\/support\/home\"> linked here<\/a>.<br \/>\n<\/div>\n<\/div>\n<\/p>\n<hr \/>\n<h2 data-section-id=\"evptz1\" data-start=\"2965\" data-end=\"2987\">Aramark Marketplace<\/h2>\n<p data-start=\"2989\" data-end=\"3178\"><div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h4 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Where are Aramark Marketplace machines located?<\/h4><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nThese marketplaces are located in convenient spots across campus. <a href=\"https:\/\/www.bu.edu\/vending\/snack-beverage-vending\/aramark-marketplace-vending-machines\/\">A full list is available here.<\/a><br \/>\n<\/div>\n<\/div>\n<\/p>\n<p data-start=\"3180\" data-end=\"3285\"><div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h4 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">What payment methods are accepted?<\/h4><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nAramark Marketplace machines accept:<\/p>\n<ul data-start=\"3286\" data-end=\"3331\">\n<li data-section-id=\"6n1y9f\" data-start=\"3286\" data-end=\"3308\">Credit\/debit cards<\/li>\n<li data-section-id=\"1yjmbnw\" data-start=\"3309\" data-end=\"3331\">Convenience Points<\/li>\n<\/ul>\n<p data-start=\"3333\" data-end=\"3369\">Cash is not accepted.<br \/>\n<\/div>\n<\/div>\n<\/p>\n<p data-start=\"3371\" data-end=\"3580\"><div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h4 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">How do I use an Aramark Marketplace vending machine?<\/h4><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nSelect or scan your items at the payment kiosk and complete your purchase using an accepted payment method.<br \/>\n<\/div>\n<\/div>\n<\/p>\n<p data-start=\"3582\" data-end=\"3803\"><div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h4 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Are Aramark Marketplace machines monitored?<\/h4><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nYes. Machines are monitored by cameras and all transactions are recorded. Misuse may be reported to BUPD and\/or Student Conduct.<br \/>\n<\/div>\n<\/div>\n<\/p>\n<p data-start=\"3805\" data-end=\"4039\"><div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h4 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">What should I do if a machine is not working or I need a refund?<\/h4><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nContact <a data-start=\"3912\" data-end=\"3940\" class=\"decorated-link cursor-pointer\" rel=\"noopener\">bostonuniversity@aramark.com <\/a>with your name, BU ID, phone number, and a description of the issue or transaction.<br \/>\n<\/div>\n<\/div>\n<\/p>\n<p data-start=\"4041\" data-end=\"4196\"><div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h4 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">How do I request a restock for a machine?<\/h4><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nEmail <a data-start=\"4123\" data-end=\"4159\" class=\"decorated-link cursor-pointer\" rel=\"noopener\">refresh-bostonuniversity@aramark.com <\/a>to request a restock.<br \/>\n<\/div>\n<\/div>\n<\/p>\n<hr \/>\n<h2 data-section-id=\"1jh8k5h\" data-start=\"4199\" data-end=\"4222\">Storage and Shipping<\/h2>\n<p data-start=\"4224\" data-end=\"4432\"><div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h4 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">What is included in summer storage?<\/h4><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nSummer storage includes pickup from your campus residence, secure storage over the summer, and free boxes and packing tape.<br \/>\n<\/div>\n<\/div>\n<\/p>\n<p data-start=\"4434\" data-end=\"4644\"><div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h4 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">What is the Student Shipping service?<\/h4><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nDuring move-out, UPS staff help students pick-up and ship belongings directly to their destination outside BU residence halls.<br \/>\n<\/div>\n<\/div>\n<\/p>\n<p data-start=\"4646\" data-end=\"4867\"><div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h4 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">What is Ship Ahead?<\/h4><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nShip Ahead allows students to send belongings before the semester begins. Items are stored in a climate-controlled warehouse and delivered upon arrival.<br \/>\n<\/div>\n<\/div>\n<\/p>\n<p data-start=\"4869\" data-end=\"5057\"><div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h4 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">How do I sign up for storage or shipping services?<\/h4><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nStudents must create an account or log into the <a href=\"https:\/\/www.packstoreship.com\/sign-up-for-student-storage\">UPS Student Portal<\/a> to schedule services.<br \/>\n<\/div>\n<\/div>\n<\/p>\n<p data-start=\"5059\" data-end=\"5294\"><div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h4 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Where can I find policies and detailed instructions?<\/h4><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nRefer to <a href=\"https:\/\/www.packstoreship.com\/2\/Boston-University-Student-Storage\">The UPS Store\u2019s Boston University information page<\/a> for full details, including policies, procedures, and drop-off locations.<br \/>\n<\/div>\n<\/div>\n<\/p>\n<hr \/>\n<h2 data-section-id=\"16b9u0s\" data-start=\"5297\" data-end=\"5307\">Laundry<\/h2>\n<p data-start=\"5794\" data-end=\"5901\"><div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h4 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">What payment methods are accepted for laundry?<\/h4><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nFor payment information visit <a href=\"https:\/\/www.bu.edu\/vending\/laundry\/payment\/\">Laundry Payment Options &amp; CleanPay Mobile<\/a>.<\/p>\n<p><\/div>\n<\/div>\n<\/p>\n<p data-start=\"6625\" data-end=\"6804\" data-is-last-node=\"\" data-is-only-node=\"\"><div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h4 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Is there a wash and fold laundry service?<\/h4><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nYes. BU partners with E&amp;R Campus Laundry to offer optional wash, dry, and fold services. For more information, <a href=\"https:\/\/trycampuslaundry.com\/\">visit their website here<\/a>.<br \/>\n<\/div>\n<\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"<p>MicroFridge\u00ae Electronic Safes Beverage Vending Machines Aramark Marketplace Storage and Shipping Laundry<\/p>\n","protected":false},"author":23740,"featured_media":0,"parent":958,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/vending\/wp-json\/wp\/v2\/pages\/810"}],"collection":[{"href":"https:\/\/www.bu.edu\/vending\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/vending\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/vending\/wp-json\/wp\/v2\/users\/23740"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/vending\/wp-json\/wp\/v2\/comments?post=810"}],"version-history":[{"count":23,"href":"https:\/\/www.bu.edu\/vending\/wp-json\/wp\/v2\/pages\/810\/revisions"}],"predecessor-version":[{"id":1378,"href":"https:\/\/www.bu.edu\/vending\/wp-json\/wp\/v2\/pages\/810\/revisions\/1378"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/vending\/wp-json\/wp\/v2\/pages\/958"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/vending\/wp-json\/wp\/v2\/media?parent=810"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}