News
BUworks renamed in ServiceNow
Client Service “BUworks (SAP)” was renamed to “Finance/HR/Procurement Systems”. Service Components under that Client Service still retain “BUworks” in their names, so your best bet in finding the Service Component you are looking for is to search in the Service Component field for BUworks* and by selecting the Service Component, the Client Service will be […]
Academic Year Points refund/rollover May 17th @ 11:30pm
We have been notified that as of Saturday, May 17th, at 11:30pm, Academic Year points will be refunded/rolled over. This means that graduating seniors will no longer be able to pay using Points. This is important to you because they may report it as an issue with MyPrint. So please keep this in mind starting […]
Service Components in ServiceNow renamed for Graduate Systems, Undergraduate Systems, and Research Computing
The following Service Components in ServiceNow were renamed today: “Graduate Systems” is now “Graduate Admissions” “Undergraduate Systems” is now “Undergraduate Admissions” “Research Computing – Computation” is now “Research Computation” “Research Computing – Visualization” is now “Research Visualization” “Research Computing Consulting & Training” is now “Research Consulting & Training”
Heritage Potluck
Puppies!
School Opening – ResNet 2013 photos
2013 Snowstorm pictures
Here are some pics from various IT Help Center staff members during the snowstorm that happened on February 8th and 9th, 2013 Vanessa on WCVB morning news – February 11th, 2013 [QuickTime required]
Security Alert – A new Java exploit is out, no patch is available
A new zero-day vulnerability in Java—a Poison Ivy variant—has been discovered and exploits are being found in the wild. The flaw affects all versions of Oracle’s Java 7 (version 1.7) on all supported platforms. No patch is available at this time. Java 6 and earlier are currently unaffected (although this is doubtlessly being worked on […]
BUworks Reporting Ticket Guidlines
Before escalating a ticket to the BUworks Reporting team, the following must be obtained from the client. • The folder and name of the report • The variables used to run the report • A screenshot or excel dump of the problem Their is also a KB entry at https://bu.service-now.com/kb_view.do?sysparm_article=KB0010560
Gatekeeper Prevents Installation of Supported Software
Mac OS X 10.8 (Mountain Lion)’s new Gatekeeper feature may prevent the installation of software distributed from TechWeb and supported by IS&T. Software developed by an “unidentified developer” will, by default, be blocked by Gatekeeper. In addition to a ServiceNow knowledge base article regarding this issue, Information Security has created instructions for disabling (both temporarily and more permanently) Gatekeeper, which […]