Data Recovery

The IT Help Center offers Data Recovery as a service for clients that may have a failing hard drive or if the system no longer functions properly and data cannot be accessed through normal means. Keep in mind the IT Help Center only recovers data, no applications are recovered during our data recovery process. No exceptions!
Here are the Terms and Conditions for our Data Recovery service:
We have a data backup form we are having customers fill out.
For those of you who are directly involved in the data backup process:
We require that clients initial the back of the form when they pick up their repair/backup.  Please explain to them, as the form indicates, what kind of data they are getting, and have them sign and date the bottom as well.  We will keep this with their paperwork.  If a client would like a copy of it please go ahead and make him one.
For those of you who are not directly involved with the data backup process:
– They are a flat rate fee of $95.
– If the backup completely fails, there is no charge.
– If we are successful in a partial backup only, and the client wants the data, the fee is the same.
– There is a separate queue for data backups, and they are higher priority than normal repairs, as often other actions hinge on completing the backups, and in many cases people need their data before their machine.
– Data restores are the highest priority.
– Like repairs, backups are officially on a first come, first served basis.  We might make exceptions based on a time-sensitive customer request, or to maximize efficiency.
– Clients are limited to two CDs or DVDs of data as part of this service.  However if they provide a computer or an external drive to restore the data to, the amount of data is unlimited.
– We limit the amount of CDs or DVDs given to a customer to two NOT because of the cost of the media, but because of the time it takes to divide large amounts of data up into CD- or DVD-sized chunks.  The fact that they are willing to provide more CDs or DVDs does NOT convince me to break this limit as it is not the reason for it.  ☺
– We store data on our servers for 30 days after the repair has been closed.  There is no fee if within those 30 days the client needs the data to be re-copied to a source.  There is a fee if he asks for new data to be backed up or recovered.
– We ensure the data is 100% secure by never connecting our servers to the web for any reason.  Therefore they cannot be hacked.  Anti-virus and OS updates are downloaded on different computers and installed via USB flash drives.
There is also a self-service area here at the IT Help Center.  There, clients will be able to back up and transfer files themselves in cases where the drive is still functioning properly.  Our software consultants can demonstrate how to move over one or two files, and the client can take over from there, if they have the time and wish to avoid the service fee.
As always, policy exceptions can be made on a case by case basis or for VIPs.  Please see me if you have a client asking for an exception on the above policies. Please see Jill Beckman, Stacy Gianoulis, Mark Kimionakis, Linda Jerrett, or the staff member in charge for the day for any exception approvals.

The IT Help Center offers Data Recovery as a service for clients that may have a failing hard drive or if the system no longer functions properly and data cannot be accessed through normal means. Keep in mind the IT Help Center only recovers data, no applications are recovered during our data recovery process. No exceptions!

Here are the Terms and Conditions for our Data Recovery service:

We have a data backup form we are having customers fill out.

For those of you who are directly involved in the data backup process:

We require that clients initial the back of the form when they pick up their repair/backup.  Please explain to them, as the form indicates, what kind of data they are getting, and have them sign and date the bottom as well.  We will keep this with their paperwork.  If a client would like a copy of it please go ahead and make him one.

For those of you who are not directly involved with the data backup process:

  • They are a flat rate fee of $95.
  • If the backup completely fails, there is no charge.
  • If we are successful in a partial backup only, and the client wants the data, the fee is the same.
  • There is a separate queue for data backups, and they are higher priority than normal repairs, as often other actions hinge on completing the backups, and in many cases people need their data before their machine.
  • Data restores are the highest priority.
  • Like repairs, backups are officially on a first come, first served basis.  We might make exceptions based on a time-sensitive customer request, or to maximize efficiency.
  • Clients are limited to two CDs or DVDs of data as part of this service.  However if they provide a computer or an external drive to restore the data to, the amount of data is unlimited.
  • We limit the amount of CDs or DVDs given to a customer to two NOT because of the cost of the media, but because of the time it takes to divide large amounts of data up into CD- or DVD-sized chunks.  The fact that they are willing to provide more CDs or DVDs does NOT convince me to break this limit as it is not the reason for it.
  • We store data on our servers for 30 days after the repair has been closed.  There is no fee if within those 30 days the client needs the data to be re-copied to a source.  There is a fee if he asks for new data to be backed up or recovered.
  • We ensure the data is 100% secure by never connecting our servers to the web for any reason.  Therefore they cannot be hacked.  Anti-virus and OS updates are downloaded on different computers and installed via USB flash drives.

There is also a self-service area here at the IT Help Center.  There, clients will be able to back up and transfer files themselves in cases where the drive is still functioning properly.  Our software consultants can demonstrate how to move over one or two files, and the client can take over from there, if they have the time and wish to avoid the service fee.

As always, policy exceptions can be made on a case by case basis or for VIPs.  Please see Jill Beckman, Stacy Gianoulis, Mark Kimionakis, Linda Jerrett, or the staff member in charge for the day for any exception approvals.