Support Information
Graduate Mailbox – Application & Recommender Support Update
After a successful pilot of graduate application & recommender support, this access has now been made available to all Service Desk staff with a UIS Permit (Faculty/Staff Link). All CSS staff can now support tier-1 support requests for recommenders and graduate applications. As a reminder, the available KB articles detailing support for these resources are […]
Alien Worlds edX MOOC support information
The next edX MOOC, Alien Worlds, will launch on Friday, 10/31. While support for edX MOOCs is typically done by edX, some visualizations used for the MOOC reside on a BU Astronomy website. Support and escalation information about these visualizations is available in KB article KB0011594.
Duo Application Reminder
As of today, September 15, DUO two-factor authentication is now mandatory for all BU staff members. We are likely to continue to see an increase in calls related to this service in the coming weeks. Please be sure to categorize these tickets appropriately, they should not be categorized as BUWorks tickets. The Service Component should be “Authentication […]
New Service – VGA Cable Loaner for students
The Service Desk is now going to be loaning out VGA cables to students for their use in classrooms that have been reserved by the Student Activities Office. VGA Cables have been delivered to our Mugar location and we should begin loaning out equipment as requested. Two KB Articles have been created that outlines the […]
MicroStrategy report service support information
A new report service for research faculty called MicroStrategy is now available. Clients of this service will soon be notified of its availability. If we get tickets about it, please refer to KB0011548 for more information, including escalation information. Primarily, we will be responsible for troubleshooting authentication issues before escalating tickets to either Information Security or Business […]
Xwin32 2014-2015 Licenses
The Xwin32 licenses (for 2014-2015) are posted on the below distribution site.
SafeConnect is now live
SafeConnect, the NetReg replacement service, aka Network Access Control or NAC, is now live in all residence halls on campus. Please categorize all related tickets as: Client Service: Identity & Access Management Service Component: Authorization Services Configuration item: Network Access Control If you hear from any administrative offices or non-students experiencing issues, please make a […]
TurningPoint audience-response service changes
Educational Technology, Training, & Outreach (ETTO) posted about changes to TurningPoint on their blog. The text of that post follows: On July 1, Turning Technologies, the maker of BU’s audience-response system (clicker) software, will make a major change to its approach. The company will update us to TurningPoint Cloud, which is designed to make audience-response technology […]
Financial Planning courses in Canvas
We’ve learned that the Center for Professional Education (CPE) has begun to use Canvas for some of their Financial Planning courses instead of Blackboard. At this time we do not have the access or tools to support any sites in Canvas. If you receive any phone calls regarding Canvas please direct them to CPE for […]
Interim Duplicate ID contact
Lisa Rhodes, who is the Duplicate ID assignment group manager in ServiceNow, is on maternity leave through Labor Day. Until she returns, Christine Pacheco will be serving as their interim assignment group manager. We frequently contact Lisa via phone or email as well, so please contact Christine in the meantime. She can be reached at […]