Category: Staff News
Duo Application Reminder
As of today, September 15, DUO two-factor authentication is now mandatory for all BU staff members. We are likely to continue to see an increase in calls related to this service in the coming weeks.
Please be sure to categorize these tickets appropriately, they should not be categorized as BUWorks tickets. The Service Component should be “Authentication Services”, with the Configuration Item “DUO Application”
Please also note, for staff wishing to avoid having to use DUO every sign in, the option exists on the DUO screen below to remember the device (as a browser cookie) for 30 days (this will not persist on a different browser or in a private/incognito session):
2013 Snowstorm pictures
Here are some pics from various IT Help Center staff members during the snowstorm that happened on February 8th and 9th, 2013
From David MacDonald
Carole's dog
Sean Pfeiffer's backyard in New Jersey
Linda's husband shoveling
BU Mittens at Linda's house
Jill's dog
Skiers in the park and ducks on the Charles
Greg C in Waltham - 1
Greg C in Waltham - 2
Joe S - their cars are somewhere under that tree
Vanessa on WCVB morning news - February 11th, 2013 [QuickTime required]
SafeAssign down for maintenance: June 23rd, 12:00 am to 6:00 am
SafeAssign, the plagiarism tool used by Blackboard will be down from 12:00 am to 6:00 am, EDT on June 23rd. If we receive any calls or tickets on this issue, inform the client that the service will be back online at 6:00 am, EDT.
Food trash at 533
Please do not dispose of food trash (wrappers, leftovers, etc) in the garbage cans in the Service Desk area at 533. Please use the trash in the "break room" area near the coffee machine. This will help to cut down on unwelcome aromas in our work environment.
For staff: The SharePoint site has a new URL
If you had Bookmarked the previous IT Help Center SharePoint site, you'll want to edit it. The new address is:
FT Staff only – How to request vacation time
For some of us, the vacation request process is still new and easy to forget. In case you ever need a refresher course, see the page at
https://www.bu.edu/techinternal/staff-info/how-to-request-vacation-time/.
Welcome David Cole!
David Cole will begin his new role as Service Desk Manager this coming Wednesday, August 11.
Just a reminder from Stacy's earlier message, "David comes to the IT Help Center from Information Technology Services at Boston University’s School of Management where he has been Associate Director since 2007. David brings with him great experience in managing a professional help desk staff, utilizing a ticketing tool, and coordinating escalation of client cases.
David has acquired his ITIL v.3 Foundations certification, serves on BU’s IT Governance Committee for Communication and Collaboration Systems, and has been a member of the IT Commons group made up of technology support representatives from BU’s schools and colleges. He has also participated in other IT projects here at BU, such as digital signage, Exchange migrations, and the development of service level agreements."
We're looking forward to having him on board!