Staff News
Duo Application Reminder
As of today, September 15, DUO two-factor authentication is now mandatory for all BU staff members. We are likely to continue to see an increase in calls related to this service in the coming weeks. Please be sure to categorize these tickets appropriately, they should not be categorized as BUWorks tickets. The Service Component should be “Authentication […]
Heritage Potluck
Puppies!
School Opening – ResNet 2013 photos
2013 Snowstorm pictures
Here are some pics from various IT Help Center staff members during the snowstorm that happened on February 8th and 9th, 2013 Vanessa on WCVB morning news – February 11th, 2013 [QuickTime required]
SafeAssign down for maintenance: June 23rd, 12:00 am to 6:00 am
SafeAssign, the plagiarism tool used by Blackboard will be down from 12:00 am to 6:00 am, EDT on June 23rd. If we receive any calls or tickets on this issue, inform the client that the service will be back online at 6:00 am, EDT.
Food trash at 533
Please do not dispose of food trash (wrappers, leftovers, etc) in the garbage cans in the Service Desk area at 533. Please use the trash in the “break room” area near the coffee machine. This will help to cut down on unwelcome aromas in our work environment.
For staff: The SharePoint site has a new URL
If you had Bookmarked the previous IT Help Center SharePoint site, you’ll want to edit it. The new address is: https://share.bu.edu/sites/ist/org/helpcenter/
FT Staff only – How to request vacation time
For some of us, the vacation request process is still new and easy to forget. In case you ever need a refresher course, see the page at https://www.bu.edu/techinternal/staff-info/how-to-request-vacation-time/.
Welcome David Cole!
David Cole will begin his new role as Service Desk Manager this coming Wednesday, August 11. Just a reminder from Stacy’s earlier message, “David comes to the IT Help Center from Information Technology Services at Boston University’s School of Management where he has been Associate Director since 2007. David brings with him great experience in […]