Category: General News
Blackberry server migration – 5/25 @ 4:30a.m.-6:30a.m.
Please be aware that we may get questions about this message that was recently sent out.
Dear IS&T Blackberry User,
IS&T has upgraded the Blackberry Enterprise Server and we will be moving your Blackberry information from the old server to the new server on Tuesday morning, May 24th. We expect the move to be transparent and you should not have to make any changes on your device. We plan to move your information between 4:30 a.m. – 6:30 a.m. If by any chance you happen to be using your device during the time of the change, any incoming messages will be queued and delivered after the migration. Any outgoing messages, however, won’t be delivered. Please try not to send an outgoing message from your Blackberry during this time frame.
The purpose of this email is simply to let you know that this move will be taking place. If you have any questions or concerns about this change, please contact the IT Help Center at 617-353-HELP (4357) or by email to ithelp@bu.edu.
Wireless Access Problems with Multiple Anti-virus Programs
If a client is unable to connect to wireless networks or can only connect with limited access and it is verified that the client has wireless access, it may help to check the client's anti-virus programs. Sometimes having multiple anti-virus programs installed on a computer will cause interference and may block access to services, such as wireless.
Additionally, there is a Chinese anti-virus program that has the number 360 in it that often will lock down wireless access. If the client can change some of the settings, that may work. The easiest solution for this is asking if the client is comfortable with switching to McAfee because of this known issue with wireless access.
Both of these issues usually impact not all BU wireless networks, not just BU (802.1x).
Library Related Technical Issues
The libraries have a distribution list for problem reporting/intergroup messaging:
libsys-l@bu.edu
Please use this list when reporting library related technical issues to Rob Mee and Doug Payne.
Jack Ammerman is also present on this list so anything internally sensitive to IS&T should not go here.
Undergraduate Early Access Beginning
Starting April 28, Enrollment Services will begin sending out Early Access emails to admitted freshman. This will probably mean an increase in calls regarding setting up Early Access Accounts. Please remember, beginning with this class, students will be setting up BU Google Apps accounts, so direct them to BU Google Mail and not horde. If you have any other questions, please let a CSS know.
P1 Hotline – important support information
The P1 Hotline is used by IS&T staff to report major incidents. This hotline will be forwarded to the Service Desk during our normal operating schedule. We have instructed IS&T staff to state, “This is a P1 – please let me speak to a CSS.” If you receive one of these calls, immediately notify a CSS and transfer the call to them.
New long distance phone code
The long distance phone code used by Service Desk staff and students to return calls to clients has been changed.
More
Blackboard / BUworks issue with IE9 and Firefox 4
Clients may experience incompatibility issues if they use Blackboard or BUworks with IE9 or Firefox 4. We are recommending that clients use Firefox 3 until SAP or Blackboard can address the incompatibility issues.
Important: we have created a new tag in One Help called “IE9/FF4” that you should use to tag all tickets about this issue. We are sending a broadcast message to all faculty and staff today. The text of that message is below.
New EFS landing page for BU Google Apps clients
Starting Tuesday, March 29th, at 6:30 a.m., clients who have BU Google Apps accounts will be provided with a new landing page in front of the existing EFS application. The landing page will facilitate forwarding both acs.bu.edu and bu.edu mail to BU Google Apps with one click, so clients won't need to type out login@gmail.bu.edu. They can also choose to forward both ACS and bu.edu mail to another service provider via the same page. Using either of these quick options will result in all new mail being forwarded, without retaining a local copy of new mail on ACS.
Clients who have an existing ACS account will also see an advanced option they can use to access advanced ACS forwarding settings, e.g. forwarding to more than one address, retaining a local copy, etc. The advanced button essentially just takes them into the existing EFS application.
Friday 3/25 6pm-7pm – maintenance affecting BUworks Blackboard training
Tonight, Friday 3/25, from 6pm-7pm, systems used within Blackboard 8 for BUworks training will be undergoing maintenance. While it's unlikely that anyone will be participating in training at this time, please be aware of this time frame if clients contact us about it. This maintenance only affects those using Blackboard for BUworks training.
Change Management access to Service-Now
If anyone requests access to Service-Now for the purpose of Change Management, please assign the ticket to a CSS for tracking purposed and send the request as an external e-mail to: changemanager@bu.edu, marking it as Pending 3rd Party.