General News
Support for The Links
Support for The Links will be fully transitioned to the Service Desk on Monday, 9/19. Currently their email address is creating tickets in ServiceNow with Client Service “The Links” and the Service Desk as the Assignment Group. On Monday, their phone number 353-LINK will be permanently forwarded to 353-HELP. If we receive issues that we […]
Quest troubleshooting for SAP
If a Quest user reports that their SAP session is frozen on the terminal server and they wish to manually end it and start a new session, here are some steps you can use to expedite this process:
Using the ServiceNow Knowledge Base
The ServiceNow Knowledge Base contains hundreds of articles that were contributed by IS&T staff to support your work in the Help Center. Search on anything from “wireless” to “lab safety registration” and find the information you need. Detailed instructions on the KB are outlined at Use the Knowledge Base – but it’s very easy! Use […]
Windows 7 Professional for BU Students
Microsoft is currently running a promotion through their online store for students. They are offering Windows 7 Professional Upgrade for $29.99 (download file). For an additional $14.95 students will receive the Backup Disc as well. At this time we are unable to match this pricing. We have therefore opted to advise students to take advantage […]
Legacy Sponsored Research Data Cleanup / Kuali Coeus escalations
A message is going out to concerned parties about Legacy Sponsored Research Data Cleanup, which is related to Kuali Coeus. This message is encouraging clients to create tickets that we might see in ServiceNow. If you see any tickets related to this subject, they should be assigned to the “BUworks Reporting (BW)” Assignment Group unless […]
Adobe Connect – compatibility with Mac OS X Lion
Adobe Connect recently upgraded their online conferencing software. Users of Mac OS X Lion will need to install a manual update to ensure compatibility. To download the plugin, click here and choose “Download Adobe Connect 8 Meeting Add-in for Mac (ZIP format, 12.8 MB)” and install the package.
How to submit Knowledge or TechWeb updates
Here are some guidelines for submitting Knowledge and/or updates to TechWeb (or other IS&T sites, such as MyPrint) to the Documentation team (Alison and Austin). If the ticket is Resolved but you want us to turn some aspect of the ticket into Knowledge and/or make a related change to TechWeb, just mark the ticket as […]
BU Mobile iPhone app support
If we receive tickets regarding the BU Mobile iPhone app, please request that the client provide the following information: 1) BU Mobile version (if available, 1.7 or greater) 2) iPhone model number 3) iOS version 4) Which module are you having a problem with For future versions of the iPhone app we will work on […]
Digital Common support information
Digital Common [http://dcommon.bu.edu] is a BU institutional repository for documents and research publications from BU faculty, students, and staff. For client usage questions we receive about this service, please forward the information from the ticket as an external message to: dcommon-help@bu.edu For technical issues, please escalate the ticket to Systems Engineering.
New OWA/xmail sign in screen starting tomorrow
Starting August 2nd, there will be a new sign in screen for clients using Outlook Web App (OWA) to access their Exchange email via xmail.bu.edu. See below. After login, they will then be redirected to their old familiar-looking OWA mailbox, but they may notice that the URL will be something like “ex-legacy.bu.edu” rather than the […]