Category: General News
Academic Year Points refund/rollover May 17th @ 11:30pm
We have been notified that as of Saturday, May 17th, at 11:30pm, Academic Year points will be refunded/rolled over. This means that graduating seniors will no longer be able to pay using Points. This is important to you because they may report it as an issue with MyPrint.
So please keep this in mind starting on Sunday, May 18th, for any recent graduates that may report an issue paying for prints with Points.
Service Components in ServiceNow renamed for Graduate Systems, Undergraduate Systems, and Research Computing
The following Service Components in ServiceNow were renamed today:
"Graduate Systems" is now "Graduate Admissions"
"Undergraduate Systems" is now "Undergraduate Admissions"
"Research Computing - Computation" is now "Research Computation"
"Research Computing - Visualization" is now "Research Visualization"
"Research Computing Consulting & Training" is now "Research Consulting & Training"
2013 Snowstorm pictures
Here are some pics from various IT Help Center staff members during the snowstorm that happened on February 8th and 9th, 2013
From David MacDonald
Carole's dog
Sean Pfeiffer's backyard in New Jersey
Linda's husband shoveling
BU Mittens at Linda's house
Jill's dog
Skiers in the park and ducks on the Charles
Greg C in Waltham - 1
Greg C in Waltham - 2
Joe S - their cars are somewhere under that tree
Vanessa on WCVB morning news - February 11th, 2013 [QuickTime required]
Gatekeeper Prevents Installation of Supported Software
Mac OS X 10.8 (Mountain Lion)'s new Gatekeeper feature may prevent the installation of software distributed from TechWeb and supported by IS&T. Software developed by an "unidentified developer" will, by default, be blocked by Gatekeeper.
In addition to a ServiceNow knowledge base article regarding this issue, Information Security has created instructions for disabling (both temporarily and more permanently) Gatekeeper, which are available on their website.
Knowledge Base Search Enhancement
A recent ServiceNow enhancement enables easier searching of knowledge base articles by improving the behavior of the global search box. Now, using the global search box to search for terms in knowledge articles not only displays the top 10 matches, but it also provides a clickable link to the full list of results.
- Enter your search tearm in the global search box in the upper-right corner.
- Scroll to the Knowledge Base section for the top 10 results.
- To view all search results and/or refine your search with advanced options, click on the Knowledge Base link.
New BU Calendar design launching March 27th
The new interface to BU Calendar is in final QA and is anticipated to launch on 3/27. This is a fairly dramatic interface change so you may receive feedback/questions. If clients contact us about this update, please create tickets and escalate them to the "Web Publishing" assignment group in ServiceNow
You can preview the new site here: http://www-test.bu.edu/calendar/v2/
New CAS website launching March 21st
The main CAS website is scheduled to launch on 3/21. This site is heavily trafficked and will now be hosted in WP for the first time. In anticipation, CPU capacity was increased CPU on the production servers, but please create tickets if clients contact us about an impact on performance and escalate them to the "Web Publishing" assignment group in ServiceNow.
You can preview the new site here: http://www-test.bu.edu/cas