General News
Web Conferencing unavailable on Saturday 2/12 7am-5pm
Date: Saturday February 12th, 2011 Duration: 7:00 AM to 5:00 PM Services affected: Web Conferencing Description of impact: All services will be intermttently unavailable during this change Actions to be taken: Adobe Connect will perform system maintenance
Forged check scam targeting BU students
A number of Boston University students have reported receiving the following email from an individual claiming to work for LinkShare Corporation, an ecommerce business: Good Day, We received your resume from your university/college career services and we would like to know if you are still searching for a job/position. Any interested applicant can please get […]
Tech Status messages in One Help
We will now receive a copy of any Tech Status email messages in One Help. If you see these messages arrive, please tag them as an FYI ticket. It should be helpful to have this information in One Help as a source of quickly communicating to all staff and student employees.
Telephone voice mail unavailable from 10PM on 2/5 until 10AM on 2/6
Telephone voice mail unavailable from 10PM on 2/5 until 10AM on 2/6
Windows 7 vs. IE ActiveX error – “modules have not been properly installed”
We have encountered two instances where 3rd party web applications used on campus that employ Internet Explorer 8 ActiveX modules have problems running in Windows 7. The situation described below is with Windows 7 Professional, with the default Security Center settings. The problem appears with error messages from the application that various modules have not […]
MyPrint unavailable on Tuesday 2/1 from 5:00 AM to 6:30 AM
Due to planned network maintenance, MyPrint will be unavailable on Tuesday, 2/1, from 5:00 AM to 6:30 AM.
Reminder about file sharing of copyrighted materials
A machine in Desktop Services was recently identified as being involved in illegal possession and/or distribution of copyrighted material. The machine’s identity and location has been tracked down to the Dell machine being used by student employees who work in the tech area. The machine has since been reformatted. All questionable material and file sharing […]
Law tickets for Systems group
At one time we assigned Law tickets for the Systems group directly to David King. He is no longer the sole provider of Systems support for the Law school, so from now on we need to assign his tickets to “IS&T: Systems”.
Repair status call handling
If clients call to check the status of a computer repair before 5PM on a weekday: Get the client’s first and last name plus their case number if they have it. Let the client know you will transfer them to Desktop Services. Begin to transfer the call to Desktop Services at 3-0279. Let the person […]
CAS Help ticket boomeranging
Before routing a ticket to CAS Help, be sure to verify that the request isn’t coming from them. There have been a few times that CAS Help has contacted us for support and we have redirected the ticket back to them.