General News
Support for tickets about External Activity Reports
If we receive any tickets about Office of the Provost External Activity Reports, please assign the ticket to a CSS for tracking purposes and send the ticket as an external e-mail to Jeff Albro [jalbro@bu.edu]. Instructions that are provided to participants are available here: http://www.bu.edu/provost/ao/fas/forms-library/ear/
Desktop Services Tickets
This is a friendly reminder to everyone that when a client calls in who is supported by Desktop Services, that ticket should be assigned in One Help to Desktop Services as a group, and not to a specific individual. This is a best practice for ticket assignments in general, as there are many factors affecting […]
Food trash at 533
Please do not dispose of food trash (wrappers, leftovers, etc) in the garbage cans in the Service Desk area at 533. Please use the trash in the “break room” area near the coffee machine. This will help to cut down on unwelcome aromas in our work environment.
Update: BU Voice Mail Portal support information
Telecom is preparing a follow up announcement about the new Voice Mail Portal to all Charles River Campus staff and faculty. Instructions about the service are already available on Tech Web. Clients will be able to receive notification of new voice mail messages via e-mail, text message, or a call to the phone number of […]
WBUR March 2011 fundraising campaign
During the month of March, WBUR is running their annual fundraising campaign. Donors are already instructed to call WBUR with any questions that they may have. However, if you do receive any calls in regards to this campaign or the donation forms, please create a ticket and send an external e-mail to Karl Voelker at […]
Pending Ticket Status reminder
This is a friendly reminder that if you receive a call from a client regarding an open ticket, and you update the ticket with additional information, regardless of what it is, you must change the ticket to Pending Us. This will help to significantly reduce the wait time for clients who have requested followups or […]
Handy pre-install checklist before upgrading to Windows 7 SP1 or Windows Server 2008 R2
We probably don’t get many tickets about this from clients, but here’s a handy pre-install checklist for anyone updating to Windows 7 SP1 or Windows Server 2008 R2. http://blogs.technet.com/b/joscon/archive/2011/03/08/general-guidance-before-installing-service-pack-1-for-windows-7-and-windows-2008-r2.aspx
CSS workstations at Mugar
Student employees should not be using the two CSS workstations at Mugar. Only the front counter and the other two student desks should be used. Additionally, you should never install software on any IT Help Center computers without first getting permission from a CSS.
Tickets regarding Training and the Training Group
Tickets relating to Training or services being offered by the Training Group should be assigned to “IS&T: Training,” instead of “cgould.” If you ever have any questions about to whom a ticket should be assigned, please ask a Staff Client Support Specialist.
Multiple service outage planned for Sunday 2/13 12am-6am
Date: Sunday February 13th, 2011 Duration: 12:00 AM to 6:00 AM Services affected: Mainframe, Mainframe Applications, Mainframe Central Printing, Mainframe Local Printing, Mainframe Connection software, Mainframe Online reports, ADABAS, Alumni Systems Management, Batch Jobs, Business Intelligence, DB2 – Datacard, Document Imaging , Faculty Systems Management, Financial Systems Management, GALAXY, Graduate Systems Management, HR Systems Management, […]