New Services
MicroStrategy report service support information
A new report service for research faculty called MicroStrategy is now available. Clients of this service will soon be notified of its availability. If we get tickets about it, please refer to KB0011548 for more information, including escalation information. Primarily, we will be responsible for troubleshooting authentication issues before escalating tickets to either Information Security or Business […]
Escalation path for new mobile application
A new application which will allow students to check their schedules via mobile devices has been deployed to Beta testing. There are about 50 individuals aware of the app, but it isn’t hidden from anyone. We will be getting feedback tickets as we do for the BU Mobile app. Escalation path for these tickets is […]
Support for The Links
Support for The Links will be fully transitioned to the Service Desk on Monday, 9/19. Currently their email address is creating tickets in ServiceNow with Client Service “The Links” and the Service Desk as the Assignment Group. On Monday, their phone number 353-LINK will be permanently forwarded to 353-HELP. If we receive issues that we […]
Legacy Sponsored Research Data Cleanup / Kuali Coeus escalations
A message is going out to concerned parties about Legacy Sponsored Research Data Cleanup, which is related to Kuali Coeus. This message is encouraging clients to create tickets that we might see in ServiceNow. If you see any tickets related to this subject, they should be assigned to the “BUworks Reporting (BW)” Assignment Group unless […]
BU Voice Mail Portal
Telecom is preparing to announce a new Voice Mail Portal to all Charles River Campus staff and faculty. Instructions about the service are already available on Tech Web. Clients will be able to receive notification of new voice mail messages via e-mail, text message, or a call to the phone number of their choice (such […]
CrashPlan Notebook Backup
On Monday, Nov. 29, IS&T will make CrashPlan notebook backups available to all faculty and staff at no cost. Faculty and staff can store up to 10 GB of important data from their university-owned Windows, Mac, or Linux notebooks. The service is meant to protect the most irreplaceable files, folders, and directories, not necessarily entire […]
SimpleHelp – remote desktop support
SimpleHelp is web-based remote support software that allows a client using Windows, MacOS or UNIX to navigate to a BU web page and initiate a support session with a technician. The technician can chat with the client and gain full remote access to the client’s computer. SimpleHelp was recently installed and configured at Boston University, […]
Digital Signage support
The new Digital Signage service has been added to TechWeb: For any incidents or requests that we receive regarding Digital Signage, please send the ticket as an external e-mail to Deb Melo dmelo@bu.edu. Other key terms used to describe Digital Signage are Visix or Axis TV.
New Service – e-Portfolios Digication
The IT Help Center will be taking over support for e-Portfolios Digication. It was previously supported by Jeff Albro with assistance from the vendor. The expected number of requests for the coming semester is low, but please take some time to read the e-Portfolio Sites overview on TechWeb. Digication can be accessed at http://bu.digication.com/ and […]
New Service – PaperCut Print Quota Software
IS&T has purchased a license for PaperCut — print management software that allows departments to control printing costs by implementing quotas. Please take a look at the PaperCut overview on TechWeb so you can become familiar with this service offering. Although the IT Help Center could receive general PaperCut inquiries that are submitted through the […]