Xwin32 2014-2015 Licenses
The Xwin32 licenses (for 2014-2015) are posted on the below distribution site.
Please direct clients to that site for renewal codes. More
SafeConnect is now live
SafeConnect, the NetReg replacement service, aka Network Access Control or NAC, is now live in all residence halls on campus.
Please categorize all related tickets as:
Client Service: Identity & Access Management
Service Component: Authorization Services
Configuration item: Network Access Control
If you hear from any administrative offices or non-students experiencing issues, please make a ticket and assign it to Information Security, including Peter Trevino on the Internal Watch List.
Please refer to the following KB article for additional information, KB0010364
TurningPoint audience-response service changes
Educational Technology, Training, & Outreach (ETTO) posted about changes to TurningPoint on their blog. The text of that post follows:
On July 1, Turning Technologies, the maker of BU’s audience-response system (clicker) software, will make a major change to its approach. The company will update us to TurningPoint Cloud, which is designed to make audience-response technology work better with mobile-phone apps (to make it less necessary to purchase standalone clickers). The TurningPoint software will not change; there will need to be an update, but it will run the same. The main change is that as of July 1, students and instructors will need to get Turning accounts (akin to Apple accounts), via the TurningPoint site. The site requires a “school code”, which will be assigned to us before July 1.
Please read TurningPoint’s official PDF announcement for more details.
Once we get more information about the “school code” and additional support information, it will be made into a ServiceNow KB article.
KB article KB0011497 is now available and includes information about the "school code". A TechWeb post is also being developed.
According to ETTO, this will be required of all users starting this Fall.
For now, if you get tickets about this issue, please assign the ticket to the "Educational Technology, Training, & Outreach" assignment group if need be.
Financial Planning courses in Canvas
We've learned that the Center for Professional Education (CPE) has begun to use Canvas for some of their Financial Planning courses instead of Blackboard. At this time we do not have the access or tools to support any sites in Canvas.
If you receive any phone calls regarding Canvas please direct them to CPE for further assistance. They are aware that we are unable to support these requests at this time, and will work with Canvas directly to support these clients. The CPE contact information can be found below:
Boston University Center for Professional Education
808 Commonwealth Avenue, Suite 270
Boston, MA 02215
Phone: 1-866-633-9370 or 617-353-4497
Interim Duplicate ID contact
Lisa Rhodes, who is the Duplicate ID assignment group manager in ServiceNow, is on maternity leave through Labor Day. Until she returns, Christine Pacheco will be serving as their interim assignment group manager. We frequently contact Lisa via phone or email as well, so please contact Christine in the meantime. She can be reached at cpach@bu.edu or (617) 353-4398. If Christine is unavailable, please let David or a Lead know and we can contact Roberta Valday.
Network Systems – three new ServiceNow assignment groups
A change was made in ServiceNow to add additional assignment groups for the Network Systems team. Please continue to assign tickets to Network Systems. Their managers will then parse tickets out to the appropriate new groups as needed.
ServiceNow Screenshot:
Blackboard Learn policy change on copying and restoring courses
As of today, courses older than five years as well as any CourseInfo courses (LMS used prior to Blackboard 8) will no longer be copied or restored into Blackboard Learn. This was a policy decision made by the Blackboard Learn service owners and Steering Committee.
In the Copy a site section of the Blackboard Learn support form at http://www.bu.edu/help/blackboard, the Blackboard 8 courses that an instructor is enrolled in will no longer show up automatically. Their Blackboard Learn courses will be the only ones to automatically populate on the form. The search feature can be used, but it will only bring up Blackboard 8 courses from within the past five years.
Any courses older than five years on any platform (CourseInfo, Blackboard 8, Blackboard Vista or Blackboard Learn) will not show up in the form’s search results. For any client insisting that they restore a course older than five years, assign the ticket to the Educational Technology, Training, & Outreach group with an internal note requesting that the Blackboard Learn service owner be assigned the ticket.
This information can also be viewed in KB article number KB0010611.
Power outages Monday night, June 16th – Tuesday morning, June 17th
For the following times and locations, please associate tickets regarding these areas with the Change number identified:
11pm-5am
775 Commonwealth Ave (GSU)
CHG024333
Midnight-1am
771 Comm Ave (Mugar Library)
755 Comm Ave. (MET)
745 Comm Ave. (STH)
765 Comm Ave. (Heat Plant)
CHG024337
1am-7am
264-270 Bay State Road (SSW)
CHG024335