Outlook mail client service is currently degraded.

March 4th, 2015 in General News, Service Interruptions

Incident Discovery Time: 12:15pm on 03/04/2015

Services Impacted: E-mail – Exchange

Description of Impact

Outlook is experiencing intermittent slowness. Service is currently degraded.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update: 1:30pm

Tagged active

Duo Application Reminder

September 15th, 2014 in General News, Staff News, Support Information

As of today, September 15, DUO two-factor authentication is now mandatory for all BU staff members.  We are likely to continue to see an increase in calls related to this service in the coming weeks.

Please be sure to categorize these tickets appropriately, they should not be categorized as BUWorks tickets.  The Service Component should be “Authentication Services”, with the Configuration Item “DUO Application”

Please also note, for staff wishing to avoid having to use DUO every sign in, the option exists on the DUO screen below to remember the device (as a browser cookie) for 30 days (this will not persist on a different browser or in a private/incognito session):

New Service – VGA Cable Loaner for students

September 12th, 2014 in General News, Support Information

The Service Desk is now going to be loaning out VGA cables to students for their use in classrooms that have been reserved by the Student Activities Office.  VGA Cables have been delivered to our Mugar location and we should begin loaning out equipment as requested.  Two KB Articles have been created that outlines the process.  The KB Articles are KB0011551 (instructions about what to do) and KB0011552 (policy and additional information regarding CTS should we be asked).