By bbaldeck

Blackboard Learn policy change on copying and restoring courses

June 18th, 2014 in General News, Support Information

As of today, courses older than five years as well as any CourseInfo courses (LMS used prior to Blackboard 8) will no longer be copied or restored into Blackboard Learn. This was a policy decision made by the Blackboard Learn service owners and Steering Committee.

In the Copy a site section of the Blackboard Learn support form at http://www.bu.edu/help/blackboard, the Blackboard 8 courses that an instructor is enrolled in will no longer show up automatically. Their Blackboard Learn courses will be the only ones to automatically populate on the form. The search feature can be used, but it will only bring up Blackboard 8 courses from within the past five years.

Any courses older than five years on any platform (CourseInfo, Blackboard 8, Blackboard Vista or Blackboard Learn) will not show up in the form’s search results. For any client insisting that they restore a course older than five years, assign the ticket to the Educational Technology, Training, & Outreach group with an internal note requesting that the Blackboard Learn service owner be assigned the ticket.

This information can also be viewed in KB article number KB0010611.

Power outages Monday night, June 16th – Tuesday morning, June 17th

June 16th, 2014 in General News, Service Interruptions, Support Information

For the following times and locations, please associate tickets regarding these areas with the Change number identified:

11pm-5am
775 Commonwealth Ave (GSU)
CHG024333

Midnight-1am
771 Comm Ave (Mugar Library)
755 Comm Ave. (MET)
745 Comm Ave. (STH)
765 Comm Ave. (Heat Plant)
CHG024337

1am-7am
264-270 Bay State Road (SSW)
CHG024335

BUworks renamed in ServiceNow

May 15th, 2014 in General News, Support Information

Client Service "BUworks (SAP)" was renamed to "Finance/HR/Procurement Systems". Service Components under that Client Service still retain "BUworks" in their names, so your best bet in finding the Service Component you are looking for is to search in the Service Component field for BUworks* and by selecting the Service Component, the Client Service will be backfilled.

There have been other cosmetic tweaks to the existing BUworks Service Components, such as the removal of dashes.

Finally, there is a pending change to the ESS and MSS Service Components that will combine them into one Service Component. You will be notified separately when that has been done.

Academic Year Points refund/rollover May 17th @ 11:30pm

May 13th, 2014 in General News, Support Information

We have been notified that as of Saturday, May 17th, at 11:30pm, Academic Year points will be refunded/rolled over. This means that graduating seniors will no longer be able to pay using Points. This is important to you because they may report it as an issue with MyPrint.

So please keep this in mind starting on Sunday, May 18th, for any recent graduates that may report an issue paying for prints with Points.

Service Components in ServiceNow renamed for Graduate Systems, Undergraduate Systems, and Research Computing

May 6th, 2014 in General News, Support Information

The following Service Components in ServiceNow were renamed today:

"Graduate Systems" is now "Graduate Admissions"
"Undergraduate Systems" is now "Undergraduate Admissions"
"Research Computing - Computation" is now "Research Computation"
"Research Computing - Visualization" is now "Research Visualization"
"Research Computing Consulting & Training" is now "Research Consulting & Training"