New BUworks KnowledgeBase Entries

in Support Information
December 19th, 2011

There have been two entries added to the Knowledge Base regarding BUworks. The first discusses escalating BUworks Readiness Leader Requests for additional roles/access for employees. The second explains escalations during the Support Pack Implementation.

https://bu.service-now.com/kb_view.do?sysparm_article=KB0010316 – Escalation of Readiness Leader requests
https://bu.service-now.com/kb_view.do?sysparm_article=KB0010317 – Support Pack Implementation Escalation Information