OnBase ticket escalations

in General News, Support Information
March 1st, 2012

Tickets related to the installation of the OnBase desktop software should be routed to Desktop Services if the client is part of a supported department.

Escalate any other OnBase related Incidents or Service Requests to the “Application Development – General Business Applications” Assignment Group and put Charlie LaSalle [clasalle@bu.edu] on the Internal Watch List.

This information is also posted in KB article KB0010253.