Documentation & Tools is now Communication & Documentation
When assigning tickets in ServiceNow, please note that the group formerly known as “Documentation & Tools” (which auto-completed with “Doc”) is now “Communication & Documentation” (which auto-completes with “Com”).
Tickets related to TechWeb content and Knowledge Base content can be mapped to us, as well as requests for interviews from media (e.g. The Daily Free Press) and any other topics that seem related to IS&T communication or documentation.
Thanks and please submit a ticket if you have any questions.