Using the ServiceNow Knowledge Base
The ServiceNow Knowledge Base contains hundreds of articles that were contributed by IS&T staff to support your work in the Help Center. Search on anything from “wireless” to “lab safety registration” and find the information you need. Detailed instructions on the KB are outlined at Use the Knowledge Base – but it’s very easy!
- Use the Search field (available in the top right corner of ServiceNow) to search articles on a specific topic. Simply put in a key word or phrase (e.g. “wireless” or “guest account”) and hit Enter.
- Then, click on Knowledge Base at the top of the page to see the resulting articles and select the one you want to view. If you have more than 100 search results, you will need to click on Knowledge (instead of Knowledge Base) if you wish to see the full list.
Bill Wells is the winning KB user so far but we hope you will all get started!
- Didn’t find what you’re looking for? Tag your Resolved tickets as “Knowledge” and the Documentation team will make sure the information is available next time you need it.
- See an article that needs updating? Submit “Feedback” with suggested changes.
- Have questions? Submit a ticket and type “Doc” (Documentation & Tools) into the “Assignment group” field.
- Want more details? See Use the Knowledge Base!