BUworks issue with multiple network connections
Today, we encountered an odd situation where the client was able to access all Weblogin pages other than the BUworks portal. Every time the client would log into the BUworks portal via http://www.bu.edu/buworkscentral the browser would refresh back to the Weblogin page. Typically, we see this behavior when clients are on a network that have implemented a rotating IP scheme. This is very common when the client is connected to a hotel or corporate network. However, in this case the client was on the BU network.
We determined that this behavior was caused by the client’s machine being connected to the wired and wireless network at the same time. The machine was assigned two separate IP addresses and Weblogin was interpreting this occurence as if it was a rotating IP scheme.
The solution was to have the client disconnect from the wired network.