Password advice

in General News, Support Information
May 24th, 2011

Under no circumstances should we ever provide password suggestions to clients. For example, if a parent is setting up their ShareLink password, we should never suggest that they use their child’s BU ID number.

The choice for a password must be made solely by the client, but please be patient with them on the phone and offer to wait while they choose something on their own. For example, “Please take your time, I will wait until you’re ready.”