Blackboard Vista ticket handling
Going forward, please do not assign Blackboard Vista tickets to Ron Giltrap directly. If you don’t know the answer, assign them to the Service Desk with Service Component: Blackboard Vista.
We can’t have one “go-to” person who answers a particular type of ticket just in case that person is out sick, on vacation, etc. If you have taken a Blackboard Vista ticket and have a question, feel free to call Ron (3-4570) or email him at rgiltrap@bu.edu for assistance.