Adobe Connect scheduled maintenance

in Service Interruptions
April 29th, 2011

Adobe Connect will be undergoing scheduled maintenance starting Friday, April 29 at 11:00 PM and completing Saturday, April 30 by 1:00 AM. During this maintenance window Adobe Connect may be intermittently unavailable.

If the IT Help Center receives any calls during this time, inform the client that there is scheduled maintenance which should end at the time and date stated above. Create a ticket and follow up with the client after the scheduled end of maintenance to ensure that there are no longer any issues.

If we receive reports of problems with Adobe Connect after the maintenance window, create a ticket and escalate it to Telecommunications at phone@bu.edu. They can also be reached at 617-353-2097.