SimpleHelp – now available off-campus without VPN

in Support Information
April 21st, 2011

The SimpleHelp remote assistance service no longer requires a VPN connection for off-campus clients. Clients should now access the service using this URL: http://ist-simplehelp.bu.edu/

IT Help Center staff members that have been given access to administer client machines remotely using this service will now need to use the technician URL: https://ist-simplehelp.bu.edu/technician/

Further information about SimpleHelp is available here: http://www.bu.edu/tech/desktop/support/software/simplehelp/