Procedure for escalation of CrashPlan laptop backup support requests

in General News, Support Information
December 14th, 2010

We recently posted about a new laptop backup service called CrashPlan. For any calls we receive, please refer to the information and FAQ list posted here: http://www.bu.edu/tech/desktop/support/backup/

If the issue can’t be resolved via the FAQ information, please do the following to escalate the ticket:

  1. Assign the ticket to the following three IS&T staff members:
    • jfl@bu.edu
    • lsaucer@bu.edu
    • jky@bu.edu
  2. Send an External Mail through One Help with information about the ticket to: ist-crashplan-admin@bu.edu