One Help photo ID attachment handling
If you ever see a ticket in which a client has attached a scanned image of their photo ID, please make a note of it and assign the ticket to Jill [jillb] or David [dcole] to have the image removed. It is a liability for these attachments to exist, so we must remove them. Once the image attachment is removed, you’ll still see a link to the image, but it will no longer be valid.