Regarding tickets that concern BUniverse content
For questions that are specific to content on BUniverse that come in via OneHelp, please assign the ticket to Nelia Ponte [nponte@bu.edu] from Marketing & Communications.
Examples:
http://www.bu.edu/phpbin/one-help/inbox/#/?ticket=176209
http://www.bu.edu/phpbin/one-help/inbox/#/?ticket=176190