President Brown’s Broadcast Mail Re: Race/Ethnicity
The IT Help Center team is working with the President’s Office to prepare a large scale broadcast mail message that will be sent out to over 26,000 faculty, staff and students. The message is a resurvey of the race and ethnicity of the BU community. Please note that incoming freshmen, transfer and international students will not be a part of the resurvey because their information is already up-to-date. The message will be sent on Friday, August 27th at 12:01 am. The mail includes a hyperlink that will take each person to The Link (either Employee or Student) to make their updates or confirm their information. A person who is both an employee and a student will be sent to the Employee Link, that would be their ‘primary’ designation.
The mail will specify that the resurvey should be completed by September 7th. There are plans for targeted follow up e-mails to more specific groups at a later date.
Clients may have questions or run into issues and the might contact us for assistance.
There is an FAQ page at http://www.bu.edu/oir/ethnicityfaq.html that you should familiarize yourself with ahead of time.
Some issues we could see:
- Account/Password/Browser issues: Handled at the Service Desk, seek the help of a Client Support Specialist if necessary.
- Problems with the Primary Designation: Calls regarding the person’s status should be escalated to HR or the Registrar. See the intranet for contact info. (Need to get contact info for the intranet posting)
- Problems with the backend application: Calls reporting these issues should be escalated to Link Support, 3-LINK.