The Knowledgebase is your friend
The knowledgebase is about two weeks old now and we are working hard to make sure it contains information that will be helpful to you. If you have not already started to use it in your support work, please give it a try – login at http://www.bu.edu/tech/fm/kb/.
Also, let us know when you see errors or couldn’t find information that you were looking for. Send ideas, comments, suggestions, etc. to afox@bu.edu and awhipple@bu.edu.