{"id":98566,"date":"2016-04-12T10:11:57","date_gmt":"2016-04-12T14:11:57","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=98566"},"modified":"2016-04-12T11:18:53","modified_gmt":"2016-04-12T15:18:53","slug":"blackboard-admin-toolbox-and-batch-enroll-tool-are-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2016\/04\/12\/blackboard-admin-toolbox-and-batch-enroll-tool-are-unavailable\/","title":{"rendered":"Resolved: Blackboard Admin Toolbox and Batch Enroll tool are unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 08:38am on 04\/12\/2016<br \/>\n<strong>Time of Resolution:<\/strong> 11:01am on 04\/12\/2016<br \/>\n<strong>Services Impacted:<\/strong> Blackboard Learn<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>The Blackboard Admin Toolbox and Batch Enroll tool were unavailable. Instructors and IT support personnel were unable to perform course copies or batch enrollments. All other Blackboard Learn functionality were unaffected.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be a stopped server process.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 08:38am on 04\/12\/2016<\/p>\n<p><strong>Services Impacted:<\/strong> Blackboard Learn<\/p>\n<h4>Description of Impact<\/h4>\n<p>The Blackboard Admin Toolbox and Batch Enroll tool are unavailable. Instructors and IT support personnel are unable to perform course copies or batch enrollments. All other Blackboard Learn functionality is unaffected.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> Upon incident resolution. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>All other Blackboard Learn functionality is unaffected&#8230;.<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17002,795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/98566"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=98566"}],"version-history":[{"count":2,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/98566\/revisions"}],"predecessor-version":[{"id":98568,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/98566\/revisions\/98568"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=98566"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=98566"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=98566"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}