{"id":97990,"date":"2016-03-17T11:39:53","date_gmt":"2016-03-17T15:39:53","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=97990"},"modified":"2016-03-17T11:39:53","modified_gmt":"2016-03-17T15:39:53","slug":"resolved-blackboard-learn-was-briefly-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2016\/03\/17\/resolved-blackboard-learn-was-briefly-unavailable\/","title":{"rendered":"Resolved: Blackboard Learn was briefly unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 11:05am on 03\/17\/2016<br \/>\n<strong>Time of Resolution:<\/strong> 11:20am on 03\/17\/2016<br \/>\n<strong>Services Impacted:<\/strong> Blackboard Learn<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>From around 11:05 am to around 11:20 am Blackboard Learn was unavailable. Full service has been restored.<\/p>\n<p>We recommend quitting all open browser windows, opening up a new one, <a href=\"https:\/\/www.bu.edu\/tech\/support\/browsers\/clear-cache\/\" target=\"_blank\">clearing the browser cache<\/a> and trying again.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams worked with the vendor to resolve the issue.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>From around 11:05 am to around 11:20 am Blackboard Learn was unavailable. Full service has been restored. We recommend quitting all open browser windows, opening up a new one, clearing the browser cache (http:\/\/www.bu.edu\/tech\/support\/browsers\/clear-cache\/) and trying again&#8230;.<\/p>\n","protected":false},"author":1002,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/97990"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1002"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=97990"}],"version-history":[{"count":1,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/97990\/revisions"}],"predecessor-version":[{"id":97991,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/97990\/revisions\/97991"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=97990"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=97990"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=97990"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}