{"id":97593,"date":"2016-02-29T15:50:49","date_gmt":"2016-02-29T20:50:49","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=97593"},"modified":"2016-02-29T17:17:52","modified_gmt":"2016-02-29T22:17:52","slug":"questrom-tools-is-experiencing-intermittent-access-issues","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2016\/02\/29\/questrom-tools-is-experiencing-intermittent-access-issues\/","title":{"rendered":"RESOLVED: Questrom Tools was experiencing intermittent access issues"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 04:30pm on 02\/29\/2016<br \/>\n<strong>Time of Resolution:<\/strong> 05:10pm on 02\/29\/2016<\/p>\n<p><strong>Services Impacted:<\/strong> Other &#8211; see description<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients were experiencing intermittent access issues when attempting to use Questrom Tools.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be a problem with a back end server.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n","protected":false},"excerpt":{"rendered":"<p>Clients were experiencing intermittent access issues when attempting to use Questrom Tools&#8230;.<\/p>\n","protected":false},"author":1002,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/97593"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1002"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=97593"}],"version-history":[{"count":4,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/97593\/revisions"}],"predecessor-version":[{"id":97599,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/97593\/revisions\/97599"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=97593"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=97593"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=97593"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}