{"id":97197,"date":"2016-02-08T09:58:38","date_gmt":"2016-02-08T14:58:38","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=97197"},"modified":"2016-02-08T15:30:55","modified_gmt":"2016-02-08T20:30:55","slug":"blackboard-learn-access-is-intermittent","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2016\/02\/08\/blackboard-learn-access-is-intermittent\/","title":{"rendered":"Resolved: Blackboard Learn access is intermittent"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 07:55am on 02\/08\/2016<br \/>\n<strong>Time of Resolution:<\/strong> 10:57am on 02\/08\/2016<br \/>\n<strong>Services Impacted:<\/strong> Blackboard Learn<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Blackboard Learn access was intermittent. Some clients were seeing an error message (shibsp::ListenerException) when attempting to log in. Full service has been restored.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident is under investigation.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 07:55am on 02\/08\/2016<\/p>\n<p><strong>Services Impacted:<\/strong> Blackboard Learn<\/p>\n<h4>Description of Impact<\/h4>\n<p>Blackboard Learn access is intermittent. Some clients will see an error message (shibsp::ListenerException) when attempting to log in.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams continue to work with the vendor on this issue.<\/p>\n<h4>Additional Information<\/h4>\n<p>Currently, closing all open web browses, opening up a new browser, clearing the browser cache per the instructions at https:\/\/www.bu.edu\/tech\/support\/browsers\/clear-cache\/ and trying again is working for some people.<\/p>\n<p><strong>Next Update:<\/strong> 11:30am<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 07:55am on 02\/08\/2016<\/p>\n<p><strong>Services Impacted:<\/strong> Blackboard Learn<\/p>\n<h4>Description of Impact<\/h4>\n<p>Blackboard Learn access is intermittent. Some clients will see an error message (shibsp::ListenerException) when attempting to log in.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are working with the vendor.<\/p>\n<h4>Additional Information<\/h4>\n<p>Currently, closing all open web browses, opening up a new browser, clearing the browser cache per the instructions at <a href=\"https:\/\/www.bu.edu\/tech\/support\/browsers\/clear-cache\/\">https:\/\/www.bu.edu\/tech\/support\/browsers\/clear-cache\/<\/a> and trying again is working for some people.<\/p>\n<p><strong>Next Update:<\/strong> 10:30am<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Blackboard Learn access was intermittent. Some clients were seeing an error message (shibsp::ListenerException) when attempting to log in. Full service has been restored&#8230;.<\/p>\n","protected":false},"author":1002,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17002,795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/97197"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1002"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=97197"}],"version-history":[{"count":7,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/97197\/revisions"}],"predecessor-version":[{"id":97206,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/97197\/revisions\/97206"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=97197"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=97197"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=97197"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}