{"id":97000,"date":"2016-02-01T11:32:23","date_gmt":"2016-02-01T16:32:23","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=97000"},"modified":"2016-02-01T14:55:47","modified_gmt":"2016-02-01T19:55:47","slug":"duo-mobile-authentication-application-is-offline-preventing-new-access-to-buworks","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2016\/02\/01\/duo-mobile-authentication-application-is-offline-preventing-new-access-to-buworks\/","title":{"rendered":"Resolved: Duo Mobile authentication application is offline preventing new access to BUworks"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 11:20am on 02\/01\/2016<br \/>\n<strong>Time of Resolution:<\/strong> 02:04pm on 02\/01\/2016<br \/>\n<strong>Services Impacted:<\/strong> BUworks (SAP)<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>The Duo Mobile authentication application was not loading, preventing new access to BUworks. Already enrolled clients were not experiencing the issue. Full service has been restored.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>The issue was resolved by the vendor.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident is under investigation.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 11:20am on 02\/01\/2016<\/p>\n<p><strong>Services Impacted:<\/strong> BUworks (SAP)<\/p>\n<h4>Description of Impact<\/h4>\n<p>The Duo Mobile authentication application is not loading, preventing new access to BUworks. Already enrolled clients are not experiencing the issue.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T is currently working with the vendor to resolve this issue.<\/p>\n<p><strong>Next Update:<\/strong> 02:20pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 11:20am on 02\/01\/2016<\/p>\n<p><strong>Services Impacted:<\/strong> BUworks (SAP)<\/p>\n<h4>Description of Impact<\/h4>\n<p>The Duo Mobile authentication application is not loading, preventing new access to BUworks. Already enrolled clients are not experiencing the issue.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T is currently working with the vendor to resolve this issue.<\/p>\n<p><strong>Next Update:<\/strong> 01:20pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 11:20am on 02\/01\/2016<\/p>\n<p><strong>Services Impacted:<\/strong> BUworks (SAP)<\/p>\n<h4>Description of Impact<\/h4>\n<p>The Duo Mobile authentication application is not loading, preventing new access to BUworks. Already enrolled clients are not experiencing the issue.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 12:20pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Duo Mobile authentication application was not loading, preventing new access to BUworks. Already enrolled clients were not experiencing the issue. Full service has been restored&#8230;.<\/p>\n","protected":false},"author":1002,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17003,795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/97000"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1002"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=97000"}],"version-history":[{"count":4,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/97000\/revisions"}],"predecessor-version":[{"id":97028,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/97000\/revisions\/97028"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=97000"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=97000"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=97000"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}