{"id":94215,"date":"2015-09-08T15:28:54","date_gmt":"2015-09-08T19:28:54","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=94215"},"modified":"2015-09-08T17:42:56","modified_gmt":"2015-09-08T21:42:56","slug":"bu-vpn-access-issue-for-mac-os-x-clients","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2015\/09\/08\/bu-vpn-access-issue-for-mac-os-x-clients\/","title":{"rendered":"Resolved: BU VPN access issue for Mac OS X clients"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 03:00pm on 09\/01\/2015<br \/>\n<strong>Time of Resolution:<\/strong> 05:30pm on 09\/08\/2015<br \/>\n<strong>Services Impacted:<\/strong> VPN<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients were unable to access BU VPN using the built-in VPN settings on Mac OS X&#8217;s System Preferences.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident is under investigation.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 03:00pm on 09\/08\/2015<\/p>\n<p><strong>Services Impacted:<\/strong> VPN<\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients are unable to access BU VPN using the built-in VPN settings on Mac OS X&#8217;s System Preferences.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<h4>Additional Information<\/h4>\n<p>Clients can still access BU VPN using the instructions located under the section titled &#8220;Mac OS X (Intel)&#8221; here: <a href=\"https:\/\/www.bu.edu\/tech\/services\/cccs\/remote\/vpn\/use\/\" target=\"_blank\">https:\/\/www.bu.edu\/tech\/services\/cccs\/remote\/vpn\/use\/<\/a><\/p>\n<p><strong>Next Update:<\/strong> Upon incident resolution<\/p>\n","protected":false},"excerpt":{"rendered":"<p>IS&#038;T teams have resolved the incident.<br \/>\n&#8230;<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/94215"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=94215"}],"version-history":[{"count":5,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/94215\/revisions"}],"predecessor-version":[{"id":94222,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/94215\/revisions\/94222"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=94215"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=94215"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=94215"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}