{"id":94179,"date":"2015-09-04T21:10:30","date_gmt":"2015-09-05T01:10:30","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=94179"},"modified":"2015-09-05T00:59:06","modified_gmt":"2015-09-05T04:59:06","slug":"wired-wireless-networking-issues-and-mugar-library-thin-client-issue","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2015\/09\/04\/wired-wireless-networking-issues-and-mugar-library-thin-client-issue\/","title":{"rendered":"Resolved: Networking issues on Charles River Campus"},"content":{"rendered":"

Incident Discovery Time:<\/strong> 08:37pm on 09\/04\/2015
\nTime of Resolution:<\/strong> 12:55am on 09\/05\/2015
\nServices Impacted:<\/strong> Wired Network, Wireless Network<\/strong><\/p>\n

Description of Impact<\/h4>\n

Clients on the Charles River Campus were unable to access some non-BU websites via the wired and wireless networks.<\/p>\n

Incident Description and Resolution<\/h4>\n

IS&T teams have resolved the incident. Additional planned work by the vendor is expected to be completed later this morning.<\/p>\n

Additional Information<\/h4>\n

The cause of this incident is under investigation.<\/p>\n

If you continue to have issues, please contact the IT Help Center<\/a>.<\/p>\n

Previous Update<\/h4>\n

<\/p>\n

Incident Discovery Time:<\/strong> 08:37pm on 09\/04\/2015
\nUpdate Time:<\/strong> 12:20am on 09\/05\/2015<\/p>\n

Services Impacted:<\/strong> Wired Network, Wireless Network<\/p>\n

Description of Impact<\/h4>\n

Clients on the Charles River Campus are unable to access some non-BU websites via the wired and wireless networks.<\/p>\n

Current Status<\/h4>\n

IS&T teams continue to investigate with the Northern Crossroads (NoX) institutions of higher education and partner organizations.<\/p>\n

Additional Information<\/h4>\n

The issue has been confirmed to affect a specific range of wireless and wired connections.<\/p>\n

Next Update:<\/strong> Upon incident resolution.<\/p>\n

Incident Discovery Time:<\/strong> 08:37pm on 09\/04\/2015
\nUpdate Time:<\/strong> 11:45pm on 09\/04\/2015<\/p>\n

Services Impacted:<\/strong> Wired Network, Wireless Network<\/p>\n

Description of Impact<\/h4>\n

Clients on the Charles River Campus are unable to access some non-BU websites via the wired and wireless networks.<\/p>\n

Current Status<\/h4>\n

IS&T teams continue to investigate alongside peer institutions.<\/p>\n

Additional Information<\/h4>\n

The issue has been confirmed to affect a specific range of wireless and wired connections.<\/p>\n

Next Update:<\/strong> 12:45am<\/p>\n

Incident Discovery Time:<\/strong> 08:37pm on 09\/04\/2015
\nUpdate Time:<\/strong> 10:45pm on 09\/04\/2015<\/p>\n

Services Impacted:<\/strong> Wired Network, Wireless Network<\/p>\n

Description of Impact<\/h4>\n

Clients on the Charles River Campus are unable to access some non-BU websites via the wired and wireless networks.<\/p>\n

Current Status<\/h4>\n

IS&T teams have not yet identified the cause of this incident, but continue to investigate.<\/p>\n

Additional Information<\/h4>\n

The issue has been confirmed to affect a specific range of wireless and wired connections.<\/p>\n

Next Update:<\/strong> 11:45pm<\/p>\n

Incident Discovery Time:<\/strong> 08:37pm on 09\/04\/2015
\nUpdate Time:<\/strong> 9:40pm on 09\/04\/2015<\/p>\n

Services Impacted:<\/strong> Wired Network, Wireless Network<\/p>\n

Description of Impact<\/h4>\n

Clients on the Charles River Campus are unable to access some non-BU websites via the wired and wireless networks.<\/p>\n

Current Status<\/h4>\n

IS&T teams have not yet identified the cause of this incident, but continue to investigate.<\/p>\n

Additional Information<\/h4>\n

The issue previously reported regarding the Thin Clients at Mugar Library isn’t a separate issue, but instead is believed to be caused by the network issues described above.<\/p>\n

Next Update:<\/strong> 10:40pm<\/p>\n

Previous Update<\/h4>\n

Incident Discovery Time:<\/strong> 08:37pm on 09\/04\/2015<\/p>\n

Services Impacted:<\/strong> Thin Client Computing, Wired Network, Wireless Network<\/p>\n

Description of Impact<\/h4>\n

Some clients on the Charles River Campus are currently experiencing issues connecting to wireless and wired networking. Clients at Mugar Library are having issues connecting to non-BU websites via the Thin Client computers.<\/p>\n

Current Status<\/h4>\n

IS&T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n

Next Update:<\/strong> 10:00pm<\/p>\n","protected":false},"excerpt":{"rendered":"

IS&T teams have resolved the incident. Additional planned work by the vendor is expected to be completed later this morning.
\n…<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/94179"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=94179"}],"version-history":[{"count":7,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/94179\/revisions"}],"predecessor-version":[{"id":94186,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/94179\/revisions\/94186"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=94179"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=94179"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=94179"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}