{"id":92821,"date":"2015-06-09T10:18:07","date_gmt":"2015-06-09T14:18:07","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=92821"},"modified":"2015-06-09T12:47:04","modified_gmt":"2015-06-09T16:47:04","slug":"the-quest-appportal-is-currently-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2015\/06\/09\/the-quest-appportal-is-currently-unavailable\/","title":{"rendered":"Resolved: The Quest AppPortal is currently unavailable for new connections."},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 10:10am on 06\/09\/2015<br \/>\n<strong>Time of Resolution:<\/strong> 11:30am on 06\/09\/2015<br \/>\n<strong>Services Impacted:<\/strong> Quest AppPortal<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>The Quest AppPortal was unavailable. Full service has been restored.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident is under investigation.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 10:10am on 06\/09\/2015<\/p>\n<p><strong>Services Impacted:<\/strong> Quest AppPortal<\/p>\n<h4>Description of Impact<\/h4>\n<p>The Quest AppPortal is currently unavailable for new connections. Those already logged in should have no issues.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams continue to work on resolving the issue.<\/p>\n<p><strong>Next Update:<\/strong> 12:10pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 10:10am on 06\/09\/2015<\/p>\n<p><strong>Services Impacted:<\/strong> Quest AppPortal<\/p>\n<h4>Description of Impact<\/h4>\n<p>The Quest AppPortal is currently unavailable for new connections. Those already logged in should have no issues.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 11:10am<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Quest AppPortal was unavailable. Full service has been restored&#8230;.<\/p>\n","protected":false},"author":1002,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/92821"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1002"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=92821"}],"version-history":[{"count":4,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/92821\/revisions"}],"predecessor-version":[{"id":92825,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/92821\/revisions\/92825"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=92821"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=92821"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=92821"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}